Verizon

This place doesn’t even deserve that star. The reps are extremely disrespectful and have no customer service skills. The manager “Glenn” also is no better, he engaged in a “group text” with his rep while assisting me and when brought to attention that I was not happy with him texting and not acknowledging my concerns, he said “we are talking about an upcoming event” ummmm huh? Let me just add I have been dealing with my issue since October 28,2023 with this store and reps. I just have to say this I am 100% unsatisfied of customer service & the fact that the reps or even the “manager” we’re not knowledgeable of the product that was sold to me to maximize my business. I do not recommend this store 1. Poor customer service 2. Staff is not trained properly 3. They are a “3rd party dealer/franchise” their prices aren’t even true Verizon prices or they are “CELLULAR SALES” Go to a corporate store! Also avoid Verizon store in Mustang Oklahoma owned & operated by same “owner”. Then when I told manager that I would be posting a review he tried to bribe me with store credits or free accessories 🙄

We have had Verizon phone service for around 6 years now. It works great where we live. Glen, the manager of this store is great! All I have to do is text him our needs and he works on it and resolves any issue. He helps save so much time by having our new phones or products ready before we even step foot in the door. He always makes sure to check our bill to see if we qualify for any new promotions. Highly recommend talking to Glen, you will be in and out so efficiently.

Glen went above and beyond to ensure that all of my questions were answered and that I felt confident in my decision. He took the time to explain all the features and benefits, making sure that I had a clear understanding of what I was purchasing. He is a true asset to the company, and I would highly recommend him to anyone in need of exceptional customer service.

I have been a Verizon customer for over and decade and I have never had someone be so incredibly helpful as Glen at this location. He helped me to setup my business account with internet and a new cell phone and for just pennies above my existing family account. I cannot say enough wonderful things about him and the help was and continues to be. Also, he is VERY respectful of his customers time which is a quality we are ALL looking for! If you are or plan to be a Verizon customer, I strongly suggest you find your way to this location and ask for Glen and he will get you all fixed up!